ClauseReady help
Support
Need help with a purchase, access, a question or a technical problem? Email us and we will get back to you. If something is not working, please include your device, operating system version and app version where possible.
skythorndigital@gmail.comCommon questions
How do I reset my progress?
Open Settings from the home screen, then choose Reset all progress. This permanently deletes your answers, mastery bands and session history on that device and cannot be undone.
Why does my mastery show "not enough data"?
Each area requires a minimum number of answered questions before a band is reported. Until then, the app shows how many further answers are needed rather than estimating a level from only a few questions.
What is included for free?
Quick 10 includes a free question sample with explanations. Full practice modes, Practical Scenarios, untimed Knowledge Tests, reference material and detailed progress require full access. Download the latest available version from your app store.
Does it renew automatically?
Current iPhone and Android subscriptions renew automatically. UK prices are £29.99/month, £59.99/six months and £89.99/year, with the chosen period paid upfront. Local prices appear before purchase. Earlier Ongoing Access and 3-Month Intensive purchases do not renew automatically and retain their original terms.
How do I recover a purchase?
Open Settings and choose Restore Purchases. Use the same store account used for the original purchase. Existing eligible purchases remain restorable after the update; they are not converted to subscriptions.
How do I cancel a subscription?
On iPhone, use Settings > your name > Subscriptions. On Android, open Google Play > your profile > Payments and subscriptions > Subscriptions. Choose ClauseReady and follow the cancellation steps. Deleting the app does not cancel a subscription. Cancellation stops the next renewal; access continues until the paid period ends. When access expires, Quick 10 remains available and local progress is retained.
Does progress sync between devices?
No. ClauseReady has no user account, so learning progress is held per device. Eligible paid access can be restored using the store account used for the purchase.
Which contract does it cover?
The NEC3 and NEC4 Engineering and Construction Contract. You can switch between editions, and the questions and reference material match your selection.
I think an answer is incorrect.
Please tell us. Include the wording or a screenshot, the answer you expected and your reasoning. We check reported errors and correct or remove questions where needed.
Can I use it to resolve something on a live project?
ClauseReady is a learning tool, not project-specific advice. Work from the actual contract documents in force, including Contract Data and amendments, and obtain professional advice where appropriate.
Can I use the app without an internet connection?
The learning content, practice sessions and local progress can be used without an internet connection. An internet connection is required to make or restore a purchase and to refresh subscription status. Saved access cannot extend a subscription beyond its verified expiry. The app may also check for content updates when it opens.
Changing phones or platforms
Use the same Apple or Google Play account to restore eligible purchases on the same store. Learning progress does not sync between devices. Do not assume an Apple purchase transfers to Android or vice versa; contact us before purchasing again.
Privacy and deletion
You can reset learning progress in the app. For a request about support correspondence or purchase-related personal data, email us. Store transaction records may be subject to legal retention requirements. Please do not send card details, passwords or confidential project documents.
Accessibility
The app uses standard accessibility labels for VoiceOver and TalkBack. If something is difficult to use with assistive technology, please report it so it can be corrected.